Feedback Form
Thank you for visiting your local VetSouth clinic, we’d love to hear about your experience.
Your feedback helps us celebrate what we’re doing well and identify opportunities to improve. Where appropriate, we share insights with our team for recognition and learning.
If you are submitting a formal complaint via this form, please refer to the Complaints Process section below the form.
We take all feedback seriously.
Our process for working through complaints is as below:
Day 0-1:
Complaint received and provided to Hub Manager.
Day 1-2:
Hub Manager will contact you.
Day 2-5:
Hub manager will investigate and include clinical leads where required. This may involve speaking with the staff member involved to gather information and reviewing any relevant documentation.
Day 5-7:
The Hub Manager will contact you to inform of the actions taken and any resolutions or steps being implemented.
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