Part of this wider team is Farm Services, whose role is to make life easier for both farmers and vets by doing the groundwork that allows the vets to focus on practical animal health work as much as possible.

They manage all vet and vet tech calendars, booking routine visits, organising appointments for core services such as pregnancy scanning, and coordinating the likes of the recent Ram Run.

Collectively, they handled over 11,230 phone calls in the past year. That’s more than 322 hours on the phone, or eight 40-hour working weeks! Imagine if the vets had to make all those calls – they’d never get on the road!

As well as scheduling routine work, they also act like a triage for emergency animal doctoring. As the first port of call for farmers, they have to figure out what’s most urgent, which vets are available, and who to send where, whilst ensuring you have access to the animal health care you need when you need it.

As one team member puts it: “We make sure the vet or vet tech arrives at the right place, with the right equipment and medication, and ready for the job at hand.”

The benefit of calling Farm Services, as opposed to ringing your KeyVet, is that they can get onto things straight away, whereas your vet might literally be up to their armpit in work! You can also make multiple bookings in a single call, saving yourself some admin too.

Beyond bookings, they also provide support with reporting and charging, and help to organise events such as Repro Round-Up dinners, Dairy Winter Workshops and SBD Vet Yarns.

In short: “We’re the people on the end of the phone that make life easier for farmers and vets.”

So, whenever you need to get a vet out on-farm, give Farm Services a call and they’ll get you sorted!

Call the West Farm Services team on: 03 236 6090 ext. 2
Call the East Farm Services team on: 03 209 0101 ext. 2